z99999 Privacy Policy

2.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name (both Bengali and English are accepted)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• Preferred payment method (bKash, Nagad, Rocket, Upay, bank transfer)
• Username and password

2.2 Transaction and Financial Information

During deposits and withdrawals, we store transaction-related information, which includes:

• Deposit and withdrawal history (date, amount, method)
• Payment processor transaction ID
• Bonus and reward details
• Wallet balance information

Important: We do not directly store your full bank account number or mobile banking PIN.

2.3 Usage and Technical Information

When you use our platform, the following information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Pages visited, time spent, and navigation patterns
• Referral URL (which site you came from)
• Cookie and session data

2.4 Communication Information

When you contact us via live chat support or email, records of those conversations may be retained by us. These are used for service quality improvement and dispute resolution.

4.1 What Are Cookies

Cookies are small text files stored in your browser when you visit our website. They help us maintain your account session, remember your preferences, and improve service quality.

4.2 What Types of Cookies We Use

4.3 Cookie Controls

You can control cookies through your browser settings. However, please note that disabling essential cookies may prevent some platform functions from working properly and may cause issues accessing your account.

5.1 Service Partners

Necessary information may be shared with trusted partners who assist in providing our services, such as:

• Payment processors (bKash, Nagad, Rocket, Upay, and bank partners)
• Game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe)
• Data security and verification services
• IT infrastructure and cloud services

These partners operate under strict confidentiality agreements and may only use your information for specified purposes.

5.2 Legal Obligations

We may be legally required to disclose information in the following circumstances:

• To comply with a court order or legal claim
• In response to a legitimate request from a government investigative authority
• To assist in investigations of fraud, money laundering, or other financial crimes
• When necessary to protect the rights and safety of others

5.3 Business Transfers

If z99999 undergoes a merger, acquisition, or asset sale, user information may be transferred to the new owner. In such a case, we will notify you in advance and ensure the continuity of this privacy policy.

6.3 Steps in the Event of a Data Breach

If for any reason the security of your personal information is breached and this creates a risk to your rights and freedoms, we will notify you as quickly as possible. The notification will include details of the nature of the breach, possible consequences, and the remedial steps we have taken.

7.1 Right to Access and Correct Information

You can log in to your account at any time to view and update your personal information. If any information is incorrect or outdated, you can contact our support team to have it corrected.

7.2 Request to Delete Information

You may request that your personal information be deleted. However, please note that we are required to retain certain information for a specific period to fulfill legal obligations or for dispute resolution. Even after an account is closed, transaction records will be retained for legal purposes.

7.3 Managing Marketing Communications

You can inform our support team at any time to stop receiving our promotional messages, special offers, and newsletters. However, important service-related notifications (such as transaction confirmations and security alerts) cannot be turned off.

7.4 Right to Close Your Account

You may request to close your z99999 account at any time. All pending transactions must be settled before the account is closed, and any active bonuses may be forfeited. Even after account closure, we will retain certain information for a defined period as required by law.

8.1 Retention Policy

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. In general:

• Active accounts: for the entire period the account remains active
• Transaction records: at least five years after account closure (in accordance with financial regulations)
• Communication logs: at least two years from the date of issue resolution
• Technical logs: 3 to 12 months (depending on system requirements)

8.2 Data Destruction

Once the retention period has ended, personal information is securely deleted or modified in a way that makes it no longer possible to identify you. Digital data is destroyed following a secure deletion process.

z99999 strictly prohibits anyone under 21 from using the platform. We do not collect personal information from or provide services to anyone under 21 under any circumstances.

Age verification is mandatory at the time of registration. If we find that a minor has created an account on our platform, we will immediately close that account and delete all related information.

Parents are requested to use parental control tools to ensure their minor children do not use this platform. If you have any concerns, please contact our support team directly.

We may update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notification on the platform. The updated policy will take effect from the date it is published.

If you continue to use the platform after a policy update, you will be considered to have accepted the new policy. We therefore recommend checking this page regularly.